Shipping Policy
Last Updated: July 20, 2026
At Deorta Appliance, we strive to make the delivery and installation of your appliances as smooth and convenient as possible. This Shipping and Delivery Policy outlines our processes, service areas, and associated costs.
1. Service Area
We proudly offer delivery services to the Central Valley, California. Our primary delivery zones include, but are not limited to:
- Hanford
- Lemoore
- Tulare
- Visalia
- Coalinga
- Huron
- Avenal
- …
If you are located outside these immediate areas, please contact us before purchasing to confirm if delivery is available to your address.
2. Shipping Rates & Delivery Timeframes
We offer transparent, flat-rate shipping for all domestic orders within the United States. Free shipping is available for orders over $99.00.
| Shipping Method | Order Value | Shipping Cost | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping (USA) | Under $99.00 | $6.99 USD | 5–10 Business Days |
| Free Shipping (USA) | $99.00 and Over | FREE | 5–10 Business Days |
Note: Delivery fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item delivered).
3. Order Processing Time
All orders require 1–3 business days for processing and testing before they are scheduled for delivery. Our team thoroughly inspects every used appliance before it leaves our store to ensure it is in good working condition.
Orders placed on weekends or holidays will be processed on the next business day.
4. Delivery Process and Requirements
To ensure a successful delivery, please review the following requirements:
- Scheduling: Our team will contact you to schedule a specific delivery window. Someone over the age of 18 must be present to receive and sign for the delivery.
- Clearance: Please ensure there is a clear, safe path from the street to the installation location. Measure your doorways, hallways, and staircases to confirm the appliance will fit. Refer to our Size Guide for detailed measurement instructions.
- Hookups: If you have requested installation services, ensure that all necessary electrical outlets, water lines, and gas valves are accessible, functional, and up to code. Our delivery team cannot modify your home’s plumbing or electrical systems.
5. Installation and Haul-Away Services
Installation: Basic connection to existing, code-compliant utilities is included with standard delivery. This includes plugging in refrigerators and connecting washers to existing water lines. We do not install built-in appliances, gas appliances, or hardwired electrical units.
Haul-Away: We can haul away your old appliance when we deliver your new one for an additional $20 per appliance. Please ensure the old appliance is disconnected, emptied, and ready for removal before our team arrives.
6. Damaged Items in Transit
If your appliance is damaged during delivery by our team, please point it out to the delivery personnel immediately and note it on the delivery receipt. Contact our support team within 48 hours at (559) 309-3036 or support@deortaappliance.com so we can resolve the issue promptly.
7. Contact Information
For questions about delivery scheduling, costs, or requirements, please contact us:
- Email: support@deortaappliance.com
- Phone: (559) 309-3036
- Store Address: 1285 N 10th Ave, Hanford, CA 93230, USA
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST; Saturday, 10:00 AM–3:00 PM PST
