Refund and Returns Policy

Last Updated: July 20, 2026

At Deorta Appliance, we are committed to providing reliable appliances and honest service to our Central Valley community. This Return and Refund Policy outlines the terms and conditions for returning items purchased from our physical location at 1285 N 10th Ave, Hanford, CA 93230, or through our website. We want you to feel confident in your purchase.

1. Return Eligibility & Time Frame

Return Window: You may initiate a return request within 14 calendar days of delivery or in-store purchase. To be eligible for a return, items must meet the conditions outlined in Section 2 below.

Qualifying Reasons for Return:

Defective or Damaged Items: The appliance arrived with visible damage or mechanical defects that were not accurately disclosed prior to purchase.
Incorrect Item Delivered: You received a different appliance model or type than what you ordered.
Change of Mind: Unopened, unused appliances in their original condition may be returned within the 14-day window for a refund, minus a $50 restocking fee.

2. Return Conditions & Item Requirements

To qualify for a return, items must meet the following conditions:

Condition of Appliance: The item must be in the same condition as when it was delivered or purchased. It must not show signs of new damage, unauthorized repairs, or misuse.
Proof of Purchase: You must provide the original receipt, invoice, or digital order confirmation.
Completeness: The appliance must include all original components, accessories, and documentation provided at the time of sale.

Items Not Eligible for Return:

Labor charges for completed repair services.
Special order parts or non-stocked items ordered specifically for you.
Appliances marked as “Final Sale” or “As-Is” at the time of purchase.

3. How to Initiate a Return

Step 1 – Contact Support: Notify our team within the 14-day window. You may reach us by email or phone during business hours:

Email: support@deortaappliance.com
Phone: (559) 309-3036
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST; Saturday, 10:00 AM–3:00 PM PST

Step 2 – Provide Order Information: Include your invoice number, the reason for the return, and photographs of the appliance if you are reporting damage or a defect.

Step 3 – Receive Return Instructions: Our team will review your request and coordinate the return process, including scheduling a pickup if applicable.

4. Return Shipping & Haul-Away Costs

Return transportation costs are handled as follows:

Defective or Incorrect Items (Our Error): Deorta Appliance will arrange for the pickup and return of the appliance at no cost to you.
Other Authorized Returns (Customer-Initiated): For returns due to a change of mind, the customer is responsible for a $50 restocking fee, which will be deducted from your refund. We recommend using a trackable shipping method or arranging a local pickup at our Hanford location.

Return Address: Deorta Appliance, 1285 N 10th Ave, Hanford, CA 93230, USA

5. Refund Processing & Timeline

Inspection Period: Once the appliance is returned to our store, our technicians will inspect it to verify it meets the return conditions. This inspection typically takes 2–3 business days.

Refund Approval & Method: If your return is approved, the refund will be issued to the original payment method used at checkout. For in-store cash purchases, we will issue a cash refund or store credit.

Refund Timeline: After we process and approve your refund, please allow an additional 5–7 business days for the funds to appear in your account, depending on your financial institution’s processing time.

6. Used Appliance Warranty Claims

Many of our used appliances come with a limited 30-day warranty covering mechanical defects. If your appliance experiences a mechanical failure covered under this warranty during the specified coverage period, we will prioritize repairing the unit at no charge. If the unit cannot be reasonably repaired, we will offer a replacement of similar value or a refund, at our discretion. Please refer to your specific invoice for your warranty terms.

7. Contact Information

If you have any questions about this Return and Refund Policy, please contact us:

Email: support@deortaappliance.com
Phone: (559) 309-3036
Store Address: 1285 N 10th Ave, Hanford, CA 93230, USA
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST; Saturday, 10:00 AM–3:00 PM PST