Privacy Policy

Last Updated: July 20, 2026

Deorta Appliance (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or visit our store at 1285 N 10th Ave, Hanford, CA 93230.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and delivery/billing address.
Transaction Information: Details about the appliances or services you purchase, payment method details (processed securely by our third-party payment processors), and your purchase history.
Communication Records: Information you provide when you contact us for customer support, schedule a repair, or submit an inquiry.
Automatically Collected Information: When you visit our website, we may automatically collect your IP address, browser type, device information, and browsing behavior using cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following business purposes:

To process and fulfill your orders, including delivery and installation scheduling.
To provide customer support, warranty services, and appliance repair scheduling.
To process payments securely and prevent fraudulent transactions.
To communicate with you regarding your order status, service appointments, or policy updates.
To improve our website, services, and overall customer experience.
To comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors (Stripe, Square), delivery partners, and website hosting services. These providers are authorized to use your information only as necessary to provide services to us.
Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or to protect the rights, property, or safety of Deorta Appliance, our customers, or others.

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as fulfilling warranty obligations, maintaining accurate financial records, and complying with our legal obligations. Our standard retention period for transaction data is 7 years.

7. Your Privacy Rights

Depending on your location, including if you are a resident of California, you may have certain rights regarding your personal information, such as:

The right to know what personal information we collect and how it is used.
The right to request the deletion of your personal information.
The right to opt-out of the sale of your personal information (Note: We do not sell personal information).
The right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@deortaappliance.com
Phone: (559) 309-3036
Address: Deorta Appliance, 1285 N 10th Ave, Hanford, CA 93230, USA
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST; Saturday, 10:00 AM–3:00 PM PST